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Welcome to the website designed for the GENA company through the Shopify platform.

GENA is a simplified joint-stock company registered with the Paris Trade and Companies Register under number 880 491 758 and whose registered office is at 42 avenue de Suffren 75015 Paris.


Please read these terms carefully before using the website. Users expressly acknowledge that they have read these conditions and have accessed them on the website. Please note that by accessing or using the Website, you agree to be bound by these Terms of Use and our Privacy Policy posted on the Website. Please read them carefully before using the website. If you do not agree to these terms, please do not continue to access the website.




These terms and conditions apply to all users of . By using any part of the website, registering, placing an order, submitting a review or entering a contest, you agree to be bound by these terms and conditions.

Please note that these terms and conditions may be changed or updated at any time without notice. If you have any questions regarding our Terms of Service, please email customer service and phone before placing an order.

The website may contain links to third-party websites that are not owned or controlled by Gena. We have no control and assume no responsibility for the content, privacy policies or practices of third-party websites.


By placing an order, you agree to the terms and conditions stated here. All orders are subject to availability and confirmation of the order price.

Prices and availability: All prices of products and services on this website are in Euros (€) and include VAT. The exchange rate to your local currency at check-out will be determined by your credit card company or bank in accordance with their terms and conditions. In some countries, additional taxes may be charged in such cases, these charges will be charged separately by the courier company and/or local tax authorities, and they are the buyer's responsibility. Delivery charges may apply on a per order basis.


To purchase goods or services from this website, you must be over the age of 18 and have a valid debit or credit card. By placing an order you warrant that all details provided by you are true and accurate, that you are the authorized user of the credit or debit card used to place the order and that sufficient funds are available to complete the order. . GENA reserves the right to refuse any order placed by you.

Placing an order:

Specific provisions applicable to placing an order on the site. We only acknowledge receipt of your order if the following steps are followed:

1st step: you must enter all the data requested of you, namely:
– Your first and last name;
– Your contact details (telephone and email);
– Your precise billing address (for security reasons, We ask that the billing address be the one registered by the issuing institution of your bank card, in order to protect You from possible fraudulent use);
– Your precise delivery address (PO boxes are not accepted)
– Your method of payment.

2nd step: to validate your order, you must:
– Review the data you have entered and correct any errors;
– Check the box confirming that you have read and accept the contract without reservation;
– Click on “validate”.

3rd step : after the validation of your Order, you must confirm it again as a precaution. For this purpose, you must:
– Review the details of your order, including its total price;
– Click on “confirm”.

Receipt of Your order:

Upon registration of your order on the site, and within a maximum of three working days from this registration, we acknowledge receipt of your order and inform you. GENA is not bound by the order until the sending of this acknowledgment of receipt. GENA reserves the right to refuse any order concerning a user, on just cause, in particular if there is a doubt or a dispute relating to the payment of a previous order.


Upon receipt of your order, we will carry out standard pre-authorization checks on your payment card to ensure that sufficient funds are available to complete the transaction. Your card will be debited once your order has been validated (see below). For orders by bank transfer, we will dispatch your purchase only upon receipt of funds in our account.


By placing an order with us, you will receive an email from us acknowledging receipt of the order. Please note that your order is subject to availability and this email does not constitute acceptance of your order. Once your items have been chosen and prepared for delivery, we will send you a confirmation email, which will constitute our contract with you to supply the goods and services detailed in the email.


We inform you in writing of the sending of your articles.
We will send you in writing at the latest at the time of delivery confirmation of at least the following information:
– our identity (name, telephone number, head office), delivery costs, terms of payment, delivery or performance (but only if your order was placed by telephone);
– the conditions and procedures for exercising the right of withdrawal;
– the address where You can lodge Your possible complaints;
– the guarantees available to You after delivery.
– The expected shipping date of Your order and the delivery date

Place of delivery:

The products are delivered to the delivery address that you indicated during the ordering process.

Delivery delay:

Unless longer manufacturing, processing, shipping and/or delivery times are required, the products ordered are delivered within 4 to 6 working days from receipt of your order.

Delivery will be deemed to occur on the date of first presentation of the products to the delivery address indicated.

Observations on the delivery or the products delivered:

You must imperatively check the packages and the products on delivery. If you have any reservations or observations justifying the products being returned to us, You must proceed as indicated in article 4 below.
If you order a product and it is no longer available in stock, the GENA company can offer you the same product with a larger stone size and/or better stone quality and the customer cannot dispute the sale.
However, the customer may of course exchange or return his product within the time allowed according to these GCS if he is not satisfied with his purchase.

Ownership – Risks:

The transfer of ownership of the products takes place upon full payment of the price. The transfer of risk on the products takes place upon delivery of the products.

Package not received:

In the event that your package is indicated as delivered but you find yourself without a package. Please send an email to so that we can do a search with our delivery providers.

You must attach to this email:

A signed sworn statement as well as a recto/verso photocopy of your identity document.

This process will take several days in order to have all the information necessary for the smooth running of the search and/or reimbursement procedure.


The company GENA applies the policy of satisfaction or reimbursed in order to best satisfy its customers.

Right to retract:

Pursuant to the provisions of Article L. 121-20 of the Consumer Code, you have a period of fourteen clear days from receipt of the products to exercise your right of withdrawal, without justification or penalties. Return costs are borne by THE END CUSTOMER. You must attach proof to your shipment in order for the refund or exchange to be made.
To do so, you must inform GENA customer service in writing to of your decision before returning the products to us, and then follow the return process described below (return process).
We will reimburse you no later than thirty days following the date on which your right of withdrawal was exercised.

4.2 Conditions for Accepting Returns
The returns provided for in article 4.1 above will only be accepted by GENA and will only give rise to a refund or exchange if:
(I) the products are returned to us complete and in perfect condition and accompanied by a copy of the original purchase invoice; thus, items returned incomplete, damaged, damaged or soiled will not be taken back under any circumstances.

(II) Our specialists confirm that the product, or any other component of the product, conforms to the product that was sent to You, without damage, modification or intervention of any kind. In addition, products that have been the subject, at your request, of a personalized or specific registration (in particular customizable necklaces) can no longer be refunded or exchanged.

4.3 Terms of refund and exchange
In the event of receipt of a defective product or if the customer wishes to exercise his right of withdrawal or an exchange, he may request a credit note or a refund by writing to In the event that the customer does not comply with this procedure, the processing time for the return of the package may be considerably extended. A refund is then only possible if the customer has respected the period of the right of withdrawal.
GENA undertakes to reimburse the customer within a maximum period of 30 days after receipt of the returned package.

Refunds will only take into account the products and not the shipping costs.

Product return method:

Shipping costs related to the return are the responsibility of the customer as stipulated in the Returns article above.

1) the product must be returned in secure packaging with its original box and/or pouch. Please indicate in the return:

- Reason for return.

- Your willingness to exchange or refund.

- Your order number as well as your personal information: Last name, First name, Telephone number, email and address.

2) Your return must be sent by Colissimo (La Poste) to the following address:


42 avenue de Suffren

75015 Paris

It is strongly advised to keep your proof of return. Indeed in case of loss of the package or theft, it can only be refunded on presentation of this document.


From time to time we may offer discount codes to our customers; these codes are governed by the terms and conditions explicitly stated therein.

Product specifications, prices and information on this website are subject to change without notice.


Except in the following cases, and unless explicitly stated otherwise on the website, the GENA company does not collect personal information when you visit the site, you submit comments or questions, you participate in a contest or expressly consent to it.
When you submit comments or questions by e-mail, or when you contact us for information about the website, we will ask you for your name, telephone number and e-mail address. We need this information to respond to your requests and we may use it for marketing purposes. When you enter a contest or other promotional feature, we may ask for your name, address and email address so that we can administer the contest and notify the winner. We may also use this information for marketing purposes.

The GENA company undertakes not to share, rent or give personal information to third parties without your written authorization. Any other information, material, suggestion, idea or comment sent to a contact form on or to any email address on will not be treated as confidential, proprietary or trade secret information and , by submitting this information, you grant GENA an irrevocable and unlimited license to use, modify, reproduce, transmit, display and distribute this information for any purpose whatsoever. Except as otherwise required by law, GENA will not use your name in connection with any such information, materials, suggestions, ideas or comments without your prior written consent.


Users can submit images, comments and reviews for posting on the website. This User Generated Content is subject to the following terms and conditions:

By submitting material to the Website, you automatically grant GENA the royalty-free, perpetual, and exclusive right and license to use, reproduce, modify, publish, and create derivative works of such material worldwide and / or incorporate it into other works in any form, media or technology now known or later developed. You also acknowledge that GENA is under no obligation to post any material submitted by you, and may remove any previously submitted material from the Website at any time.

You are solely responsible for your own Submissions and the consequences of posting or publishing them. When you submit material to the Website, you represent that you own or have the necessary licenses, rights and consents to the material you submit. By submitting materials, you agree not to: submit copyrighted materials for which you do not have your consent; post defamatory, obscene or libelous material, or subject matter likely to offend; Impersonate another person; publish malicious content that may damage the image of the GENA company.

GENA Company will not endorse any opinion, recommendation or advice expressed in User Submissions, and expressly disclaims any liability in connection with User Generated Content posted on or through the Website. GENA company does not allow copyright infringing activities and violation of intellectual property rights on the website, and GENA company will remove any user-generated content if properly informed that such content infringes the intellectual property rights of others. GENA Company reserves the right to remove or edit any User Generated Content that it deems to be in violation of the above terms and conditions, and/or remove any registered user account linked to such content.


You must not interfere with the proper working and functioning of the website. You will not commit or encourage a criminal offence; transmit or distribute harmful or malicious software; attempt to interfere with or disrupt the technical platform on which the Website is hosted or the service offered by this Website; send unsolicited promotional material or "spam" to email addresses contained on the Website. Violation of this provision would constitute a criminal offence. GENA Company will report any such violation to the appropriate legal authorities and disclose all relevant information that may be used to determine your identity.


You agree that your use of the website is at your own risk. To the fullest extent permitted by law, GENA Corporation, its officers, directors, employees, subsidiaries and agents disclaim all warranties, express or implied, in connection with the Website and your use of it. The GENA Company makes no warranties or representations about the accuracy or completeness of the content of this site or the content of any site linked to this site and assumes no responsibility for any (i) errors, errors or inaccuracies in the content , (ii) personal injury or property damage of any kind arising from your access to and use of the Website, (iii) any unauthorized access to or use of our secure servers and/or any the personal and/or financial information stored therein, (iv) any interruption or cessation of transmission to or from the website, (iv) any bugs, viruses, Trojan horses or the like which may be transmitted to or through our site web by any third party, and/or (v) any errors or omissions in any content or for any loss or damage of any kind arising from the use of any content posted, emailed, transmitted or otherwise made available through the website.


The material displayed on the website is provided without any warranties or conditions as to its accuracy. Except as otherwise expressly provided to the fullest extent permitted by law, GENA Company and its suppliers and content providers expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of the equity and shall not be liable for any damages whatsoever, including, but not limited to, any direct, indirect, special, consequential, punitive, or incidental damages, or damages for loss of use, profits , data or other intangible property, damage to goodwill or reputation, or the cost of supplying substitute goods and services, arising out of or relating to use, inability to use, performance or failures of this website or linked sites and any materials posted on it, whether such damages are foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise .


You agree to defend, indemnify and hold harmless GENA company officers, directors, employees, agents and subsidiaries, against and against all claims, damages, obligations, losses, liabilities, costs or debts and expenses (including but not limited to legal fees) arising from: (i) your use of and access to the Website; (ii) your violation of any term of these terms and conditions; (iii) your violation of any third-party right, including without limitation any copyright, property, or privacy right; or (iv) any claim that any of your User Submissions caused damage to a third party. This defense and indemnification obligation will survive these terms and conditions and your use of the Website.


You agree to abide by the terms and conditions set forth above. If you breach these terms or incur any liability through use of the website, you will be responsible for any costs and expenses we incur as a result of such breach, including legal fees (the optionally). You will remain responsible if someone else uses your account or personal information unless you can prove that such use was fraudulent.


Orders will be subject to acceptance in accordance with these Terms and Conditions and our Privacy Policy. GENA reserves the right to cancel or modify orders at any time.


These terms and conditions shall be interpreted in accordance with the laws in France and in the event of any dispute or claim associated with these terms and conditions, such dispute or claim shall be subject to the exclusive jurisdiction of the French courts.


The GENA Company and its associated subsidiaries have invested considerable time and resources in protecting and promoting its brands, equating them with the same high quality standards that distinguish the GENA Collection. Trademarks are important for establishing and protecting the identity of businesses and products, but they are fragile rights that can be lost if abused. Trademarks must be used correctly and consistently, otherwise the mark risks becoming generic, making the mark unenforceable. Please note the following GENA trademarks:


You may quote our marks as long as each mark is assigned its corresponding symbol at least once on each piece. The appropriate trademark symbol "™" should appear on the first visible reference, usually in a heading, and again on the first reference in body text. It is not necessary to repeat the designation in the rest of the document. However, assign trademarks to the first occurrence in sidebars, charts, tables, and slides, as these elements have greater potential to be read or placed independently. Always acknowledge trademark ownership with a trademark attribution line: Copyright © All rights reserved.



Information on this website may contain technical inaccuracies or typographical errors. The information contained on the website may be modified at any time without prior notification or obligation. The information that the GENA company publishes on the website may contain references or cross-references to products, services, etc. from GENA that are not announced or available in your country or suitable for use in your country. The accuracy of this information cannot be guaranteed, especially since this information is subject to change, specific requirements or availability. Please note that such references do not imply that GENA intends to introduce such products, services, etc. in your country.


GENA Company reserves the right to modify, alter or update these Terms of Use from time to time and you agree to be bound by such modifications, alterations or updates. If these Terms of Use change, the revised Terms of Use will be posted on the Website. Please check back periodically and/or before providing personally identifiable information.


If one or more provisions of these terms of use should become invalid, void or unenforceable, the legal effect of the other provisions will not be affected.


These terms of use are governed by and interpreted in accordance with French law. The Parties agree that the Courts of Paris will have jurisdiction to settle any dispute that may arise from, under or in connection with these Terms of Use. November 2020


GENA Company appreciates your interest in our products and your visit to our website. At GENA, we intend to give you as much control as possible over your personal information and for us it is important that you feel comfortable visiting our website. However, sometimes we need information from you. Any personal information you may provide to us, including your email address, is used in the following ways:

If you give us personal information - such as first and last name, e-mail address, postal address (street, city, country), position within your company, telephone number, gender and age range - in order to receive feedback from us or our authorized dealers - for example catalogs or general information about GENA - we collect and store this information in a database for marketing purposes. This information allows us to respond to your request for information. If you view or download information, we track the visit. This information is useful, among other things, to provide you with personalized information and to tell us which part of the site is frequented. The information stored will be used to improve the usefulness of the site, eg. to facilitate quick connections to user favorite sites and to differentiate between users and their individual data sets. We do not sell or provide the information collected or stored on you, to third parties who are not our subcontractors, acting on our behalf (if necessary to carry out their mission). These third parties are bound by strict contractual obligations which have been designed to protect and maintain the confidentiality of your personal information which they are not authorized to use for any other purpose than that specified by this privacy policy. We may share your personal information collected on the Website with our subsidiaries to use your personal information in the context of marketing operations related to GENA's activities to offer you information on our products, points of sale or store openings and events.


You have the right to request corrections or deletions of any information about you stored in our database at any time. In all cases and upon request, GENA will delete your Personal Information from its database, thus canceling your subscription to one of GENA's services. All requests relating to your Personal Information as well as any request to cancel your subscription to the services offered by GENA must be sent by e-mail to or send by mail to Société GENA 42 avenue de Suffren 75015 Paris.


As you browse the Website, some information may be collected passively (i.e. without you actively providing the information). GENA may collect information about your computer and Internet connection, including your IP address, operating system and browser type, for system administration and to report aggregate information to advertisers. This is statistical data about users' equipment, browsing actions and patterns, and does not identify any individual.


What is a cookie?
Cookies are small text files placed on your computer or device that you use to access the website or mobile applications. Cookies store information about your visit to the website and allow us to provide you with a personalized experience each time you visit.

We use cookies to improve the use of our services and to improve your browsing experience. However, you can choose to configure your web browser to refuse our cookies. We do not use cookies to collect personal information such as your name.

What types of cookies do we use?
The following types of cookies may be stored on your device when you access our website.

Internal cookies
First-party cookies are created directly and can only be read by us. They can last for the duration of your visit (session cookies) or be kept over visits (persistent cookies). For example, we use first-party cookies to save your language or country preference for subsequent visits to our sites.

External cookies
Third-party cookies are cookies generated by third parties that we use for the services integrated on our sites. They can be used for example to measure the audience and improve the relevance of our content.

Your rights
During your first visit to our websites, we inform you that we store cookies on your browser.

If you refuse permission to store cookies or if you delete those already stored, you will no longer be able to use certain features of our websites. Additionally, we and our service providers will not be able to identify your browser for technical compatibility purposes, set your language and display. We cannot be held responsible for the consequences of a less efficient functioning of our online services because we are unable to store or read the cookies necessary for their functioning when you have rejected or deleted them.

Manage cookies
There are several ways to manage cookies. Most Internet browsers are initially set to automatically accept cookies. You can modify your browser settings to block cookies systematically or according to their origin or to alert you when cookies are stored. The procedure for managing cookies is slightly different for each web browser. You can check the cookie management steps in your browser's help menu. List of cookies we use on our services The following tables describe the cookies used on our websites. The list may not be exhaustive.

Internal cookies
Cookie name



Store visitor's country preference.


Store visitor currency preferences.

External cookies

Cookie name



Targeting / Advertising on Microsoft Sites

Doubleclick Ad


Tracking cookie to serve advertisements on sites



Facebook tracking cookie



Used by Google to store user preferences

_ga, _gid_gaexp,_gat_UA, _dc_gtm_UA

Used by Google Analytics to monitor site usage.



Used to enforce per-client security settings


Used by Google when Youtube video


Tracking cookie when the voting survey is completed.
Legal notice
We reserve the right to make changes and updates to this policy. Please check this page from time to time to review this and additional new information.


Website pages may contain electronic images known as web beacons (also known as single-pixel gifs) that allow GENA to count users who have visited those pages and for other related website statistics (eg. example, recording the popularity of certain website content and verifying system and server integrity). Web beacons are not used to access your personal information and data on the website and are only used to compile aggregate statistics regarding website usage.


The website may contain links to websites not belonging to GENA. GENA is not responsible for the privacy practices of these websites.


By using the Website, you agree that whenever you submit Personal Information through the Website, GENA may collect, use and disclose that information in accordance with this Policy.


Children under the age of 18 should not submit any information about themselves or their friends and should not register for any of GENA's online services nor should they request to receive additional information from GENA by clicking on the consent or request buttons on the Website. If We discover or are notified that a child has recorded their personal information or that of another child, We will delete that information from our records. GENA will not intentionally collect personally identifiable information from children under the age of 18. If you, as a parent or legal guardian, are concerned that your child has registered for one of our services, wish to cancel your child's registration and have all details deleted, please contact us by email: To or send by mail to Société GENA 42 avenue de Suffren 75015 Paris.


GENA reserves the right to modify, alter or update this Policy from time to time and you agree to be bound by such modifications, alterations or updates. If this policy changes, the revised policy will be posted on the website. Please check back periodically and/or before providing personally identifiable information.


The privacy policy is governed and interpreted in accordance with French law. The parties agree that the courts of Paris will have jurisdiction to settle any dispute that may arise from, under or in connection with this privacy policy.