Our orders are shipped from Paris to all countries worldwide (subject to local and political restrictions).
Orders are shipped and delivered within 3 to 5 business days in France from order confirmation, and approximately 7 days for international orders.
In the event of exceptional delays, you will of course be informed.

You have 14 calendar days to exercise your right of withdrawal and request an exchange or refund. Products must be in perfect condition for the return to be accepted.

If you wish to return your product, simply send an email to contact@genajewelry.com informing us of your return request.
You can request an exchange or a refund if you meet the conditions.

If you experience any issues with your delivery (unusually long delays or a package marked as "delivered" but not actually delivered), please contact us by email at contact@genajewelry.com . Don't worry, we will do everything we can to locate your order with our carrier and offer you a solution.

To find your ring size, you can measure the inside diameter of a ring you already own, or read our size guide .

Gena jewelry is designed to accompany you every day and stand the test of time. To take the best care of it, follow our care instructions in our care guide .

All our jewelry is made of 925 sterling silver, rhodium-plated (silver color) or 18-karat gold-plated (rose or gold color). They are water-resistant.

Applying a thin layer of rhodium gives the alloy a whiter, brighter shine. This tarnish-resistant metal also allows silver jewelry to retain its color, while giving it a whiter, brighter luster than traditional silver jewelry. Rhodium plating thus ensures that your jewelry remains as brilliant over time as it was on day one.

All our products are guaranteed for 1 year from the date of purchase.

The warranty covers, for example, lost/missing components or any other damage resulting from proper use.
At beyond 1 In a year , the repair cost is €10 per damage.
Discoloration due to normal wear and tear of colored jewelry (yellow gold and rose gold) is also covered by the warranty within one year from the date of purchase.

Feel free to contact us for more details.

If your favorite product appears to be out of stock on the site, please do not hesitate to send us an email to contact@genajewelry.com so that we can give you the restocking timeframe.

Don't hesitate to check your spam or junk mail folder if your confirmation email doesn't appear directly in your inbox.
If you have any doubts, you can contact us via the contact form.

The jewelry is delivered in a small cardboard box with a foam insert.
For environmental and efficiency reasons, we pack several pieces of jewelry in the same box. If you would like one piece of jewelry per box, you must select "gift wrapping" for each item (€2).
The invoice is never included in the package.

We accept payments by bank card (Visa, Mastercard, American Express) as well as Paypal and ApplePay payments.

Mistakes happen, and we all change our minds! If you wish to modify or cancel your order and it has not yet been shipped, please email us at contact@genajewelry.com within 48 hours so that we can process your request.

You can track your order in your customer area. Click on the icon in the top right corner of the screen and the tracking information will appear in "My Orders" .