Our orders leave from Paris to all countries in the world (depending on local restrictions and policies).

Orders are shipped and delivered within 4 to 6 working days from the order confirmation. In the event of exceptional delays, you will of course be informed.

You have 14 calendar days to exercise your right of withdrawal and request an exchange or refund. The products must be in perfect condition for the return to be accepted.

If you wish to return your product, simply send an email to contact@genajewelry.com informing us of your return request. You can request a credit or a refund if you meet the conditions.

You will need to specify the reason for the return, your wish to exchange or refund, and your order number. Then, you can send your order via Colissimo to:

GENA
42 avenue de Suffren
75015 Paris

We advise you to keep the proof of deposit of your parcel at the Post Office in order to be able to benefit from the refund in the event of loss (note: the cost of returns is the responsibility of the customer).

To know your ring size, you can measure the inside diameter of a ring you already have, or read our size guide .

Gena jewels are made to accompany you on a daily basis and resist time. To take the best care of it, follow our maintenance advice on this page .

All our jewelry is in 925 thousandths silver rhodium (silver color) or gilded with fine 18-carat gold (pink or gold color). They are water resistant.
Applying a thin layer of rhodium helps to give a whiter and brighter luster to the alloy. An unalterable metal, it also allows silver jewelry to retain its color, while also giving it a whiter and shinier shine than classic silver jewelry. Rhodium plating therefore makes it possible to have a piece of jewelery as dazzling over time as on the first day.

Do not hesitate to check your spam or junk mail if your confirmation email does not appear directly in your inbox.
If in doubt, you can contact us via the contact form.

You can track your order in your customer area. Click on the icon at the top right of the screen and the tracking appears in "My orders".

Sometimes you make a mistake or change your mind! If you wish to modify or cancel your order, send us an email to contact@genajewelry.com within 48 hours so that we can respond to your request.

We accept payment by credit card (Visa, Mastercard, American Express) but also Paypal and ApplePay payments.

If your favorite product appears as sold out on the site, do not hesitate to send us an email at contact@genajewelry.com so that we can give you the restocking deadlines.